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Customer Service

Customer service is the act of taking care of the customer's needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met. Customer service is meeting the needs and desires of any customer.

Info Source: https://study.com

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Technical Support

Technical support refers to services that entities provide to users of technology products or services.

In general, technical support provide help regarding specific problems with a product or service, rather than providing training, provision or customization of product, or other support services.

Info Source: Wikipedia

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Virtual Assistance

A virtual assistant is generally self-employed and provides professional administrative, technical, or creative assistance to clients remotely from a home office.

Info Source: Wikipedia

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Appointment Setting

Appointment setting is a niche B2B area where, specific business specializes in increasing sales for clients by cold calling, generating leads, setting qualified appointments for their clients with their end customers and dealers.

Info Source: https://www.mbaskool.com


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Survey & Research

Survey Research is a quantitative research method used for collecting data from a set of panel or respondents.

Learn everything about survey research definition, methods and examples.

Info Source: https://www.questionpro.com/article/survey-research.html

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Lead Generation

In marketing, lead generation is the initiation of consumer interest or enquiry into products or services of a business.

Leads can be created for purposes such as list building, e-newsletter list acquisition or for sales leads.

Info Source: Wikipedia


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Cold Calling

Cold calling is the solicitation of business from potential customers who have had no prior contact with the salesperson conducting the call.

It is an attempt to convince potential customers to purchase either the salesperson's product or service.

Info Source: Wikipedia

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Service Desk

A service desk is a communications center that provides a single point of contact (SPOC) between a company and its customers, employees and business partners. ... Service desks are designed to handle both incidents and service requests.

Info Source: https://searchwindowsserver.techtarget.com


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Debt Collection

Debt collection is the process of pursuing payments of debts owed by individuals or businesses.

An organization that specializes in debt collection is known as a collection agency or debt collector.

Info Source: Wikipedia